Terms of Service
1. These terms
These terms govern your use of Tally, provided by [LEGAL ENTITY NAME] ("Tally", "we", "us"). By creating an account or using the Tally bot you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.
2. What Tally does
Tally captures voice notes, text messages and photographs you send to its Telegram bot, extracts structured information from them using automated processing, stores the result in your dashboard, and, where you have connected one, syncs it to your CRM.
3. Plans and payment
Tally is offered on a Free plan, a paid Pro plan and a Business plan priced per seat.
Pricing shown on the website is indicative until checkout is live; the price that applies to you is the one shown at the point you subscribe or the one set out in your order form. Paid plans renew automatically for the same term unless cancelled before the renewal date. Fees are exclusive of VAT and other applicable taxes.
We may change prices for a renewal term with at least 30 days' written notice before the renewal date.
4. Your responsibilities
You are responsible for the content you send to Tally and for having a lawful basis to record and store information about the people you meet. In particular:
- Record yourself describing a conversation. Do not use Tally to record another person or a room without the consent required in that jurisdiction.
- Do not upload content you have no right to process.
- Do not use Tally to store special category data (health, biometric, political opinions and the like) unless you have a lawful basis and have told us.
- Keep your Telegram account and dashboard credentials secure. Activity through your account is your responsibility.
5. Acceptable use
Do not use Tally to break the law, to send unlawful or abusive content, to attempt to access other customers' data, to reverse engineer the service, to resell it without our agreement, or to place load on it designed to degrade it for others.
We may suspend an account that is causing harm to the service or to others, and will tell you why as soon as we reasonably can.
6. Your data
You keep all rights in the content you send to Tally and in the records produced from it. You grant us a licence to host, process and transmit that content solely to provide the service to you.
Where Tally processes personal data on your behalf, we act as your processor and our privacy policy and data processing agreement apply. You can export your data as CSV at any time while your account is active.
7. Availability
We aim to keep Tally available continuously but do not guarantee uninterrupted service on the Free or Pro plans. Business customers may have a service level commitment in their order form; where they do, it takes precedence over this clause.
8. Automated extraction is not guaranteed to be correct
Tally uses automated speech recognition and information extraction. These are probabilistic and can be wrong. Every record remains editable, and you should review anything you rely on commercially. We are not liable for decisions made on unreviewed automated output.
9. Third-party services
Tally depends on Telegram and, where you connect one, on your CRM. Those services are governed by their own terms and are outside our control.
10. Termination
You may cancel at any time; cancellation takes effect at the end of the current billing period and fees already paid are not refundable except where the law requires. We may terminate for material breach that is not remedied within 14 days of notice.
On termination we will keep your data available for export for 30 days, then delete it in line with the retention periods in the privacy policy.
11. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Our total liability in any 12-month period is limited to the fees you paid us in that period, or [AMOUNT] where you are on the Free plan.
12. Changes
We may update these terms. For material changes affecting paid plans we will give at least 30 days' notice by email. Continuing to use Tally after a change takes effect means you accept it.
13. Governing law
These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction over any dispute.
14. Contact
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
hello@tallyflows.com